Orders placed with us are subject to acceptance of our terms and conditions so please read the following carefully before placing your order. When placing an order through this website, please
note that you are accepting that you have read and understood the terms and conditions
laid out here.
We are always pleased to help with genuine customer enquiries about any of our products, so please contact us if there is anything you require additional help with.
Delivery is available throughout the UK via
Royal Mail. Overseas customers should contact us to check availability prior to placing an order. Overseas orders may be subject to an additional delivery charge.
Please ensure that you give us
accurate contact details in case of a query arising with your order. Gribblybugs LLP cannot be held responsible for failed delivery due to customer error.
The sale of some livestock is seasonal. Butterflies cannot be safely released into the wild in winter months. Therefore we will not despatch butterfly rearing kit orders out of season. Butterfly rearing kits are only available between late February and September (inclusive). However orders can be placed year round. In winter months please contact us to arrange a suitable delivery date in season. When in season butterfly rearing kits will be despatched Monday-Thursday. This means that they will be delivered Tuesday-Friday. Saturday delivery is available for an additional fee in some circumstances. Gribblybugs LLP will not despatch livestock for Saturday delivery unless you specifically request it, in which case you are liable for additional delivery costs and must be at home to receive your delivery. TEACHERS PLEASE NOTE butterfly rearing kits CANNOT be delivered to school on Saturday.
Otherwise we aim to despatch most orders within forty eight hours unless you contact us to arrange a specific delivery date.
Once caterpillars have been despatched you, the customer, are responsible for their safe collection and rearing. Please note that delivery of livestock will require your signature and you MUST be available to receive it. Gribblybugs LLP cannot be held responsible for failed delivery due to customer error. Failure to receive a parcel at an appointed delivery time will be construed as willful mishandling of livestock. If additional delivery expenses are incurred by Gribblybugs LLP as a result of customer error, such costs will be payable by the customer before goods can be re sent.
Orders for butterfly releases will only be
carried out in accordance with specific terms and conditions which are separate
to the terms and conditions laid out on this page.
We try to meet our customers’ needs on an
individual basis. As a result exact product details may vary from those
pictured on the website. Images used are intended as a guide only. If in doubt please
contact us to discuss your specific requirements.
In addition to our secure online shop,
orders may be placed by telephone or e-mail and customers will be invoiced
accordingly. Orders will be processed and despatched either upon receipt of
payment or at a pre-arranged specific despatch date.
We want you to be delighted with our
products, so please contact us to discuss any specific requirements that you
may have, prior to ordering
